Privacy Policy
Effective Date: January 1, 2026
At The Silva Chair Salon, client trust is foundational to the experience we provide. This policy explains what information we collect and how it is respectfully used and protected.
Information We Collect
To properly care for your hair and manage your appointments, we may collect:
• Name and contact information
• Phone number and email address
• Consultation responses and service history
• Appointment records
• Photographs (only with permission)
• Payment information (processed securely through third-party processors)
We do not store full credit card numbers on our website.
How Your Information Is Used
Your information is used only to support your experience and service results. This includes:
• Scheduling and managing appointments
• Sending confirmations and reminders
• Providing follow-up care guidance
• Responding to questions
• Improving client experience and services
We do not sell or share personal information for marketing purposes.
Text Messaging Privacy
Phone numbers provided for communication or appointment purposes are used only for direct client communication.
They are never sold, rented, or shared with third parties for advertising.
Third-Party Services
We utilize professional booking, messaging, and payment platforms to operate efficiently. These providers maintain their own privacy protections and only process data necessary for their function.
Data Protection
Reasonable safeguards are used to protect your information. While no system is completely immune from risk, we take privacy seriously and limit access to authorized use only.
Your Rights
You may request to:
• Review your stored information
• Update incorrect information
• Request deletion where permitted
Contact: Lindsey@silvachairsalon.com
Updates
This policy may be updated periodically to reflect operational or legal changes.
Terms & Conditions
Effective Date: January 1, 2026
By booking with The Silva Chair Salon, you agree to the following service policies designed to protect both your results and your reserved time.
Appointments
Appointments are reserved exclusively for you. Please confirm or adjust appointments within the requested timeframe when reminders are sent.
Cancellations & Rescheduling
Because appointments are long and highly customized, last-minute changes may prevent another client from receiving care.
Late cancellations or missed appointments may be subject to a fee.
Service Results
Hair extension outcomes depend on natural hair condition, proper maintenance, and adherence to aftercare guidance. Results vary by individual.
Product & Sensitivity Disclaimer
Clients are responsible for notifying us of sensitivities, allergies, or medical conditions that may affect services. Aftercare instructions must be followed to maintain results.
Payments
Payment is due at time of service unless otherwise arranged in advance.
Policy Updates
Policies may be adjusted as the business evolves to continue providing the best experience possible.
SMS/Text Policy
The Silva Chair Salon uses text messaging for simple, helpful communication regarding your appointments and care.
By providing your phone number, you consent to receive service-related messages from us.
Types of Messages
You may receive messages such as:
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Appointment Confirmations
-
Appointment Reminders
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Scheduling Adjustments
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Post-visit care follow-ups
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Direct responses to your questions
We do not send unsolicited promotional texts
Message Frequency
Message frequency varies based on your appointments and communication needs.
Opt-Out
You may opt out at any time by replying:
STOP
You will no longer receive text messages after opting out.
Assistance
For assistance contact:
Carrier Notice
Message and data rates may apply according to your mobile carrier plan.
Carriers are not responsible for delayed or undelivered messages.
Consent
Consent to receive text messages is not a condition of receiving services.
Privacy
Your phone number will never be sold or shared for marketing purposes.